ITIL v4 Foundation Certification
Schedule
Jan 13-15
Feb 02-04
Mar 03-05
Duration
3 Days
3 Days
3 Days
Difficulty
Intermediate
Intermediate
Intermediate
Methodology
Online Live
Online Live
Schedule
Jan 13-15
Feb 02-04
Mar 03-05
Duration
3 Days
3 Days
3 Days
Difficulty
Intermediate
Methodology
Enroll Now
$200
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Objectives
By the end of the course, participants will be able to:
- Key IT service management concepts
- How ITIL guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how the interconnect
- Know the purpose of key ITIL practices
- Preparation to sit the ITIL4 foundation examination
Who Should Attend?
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
Course Outline
- Introduction to ITIL
- Key Concepts of ITIL
- The Four Dimensions of Service Management
- The ITIL Service Value System
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Governance
- The Service Value Chain
- Continual Improvement
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
- General Management Practices
- Service Management Practices
- Technical Management Practices
Education Consultant
Farhan Ahmed
Mr. Farhan Ahmed is a certified education consultant with 5+ years of experience, fully authorized to guide you through all course details and ensure you gain maximum value from your participation. He has supported hundreds of learners in selecting the right certifications and advancing their professional goals. His guidance is practical, personalized, and focused on helping you make informed decisions with confidence.